1. Click 'Play Now' to open the Futpal web app.

2. Select the game you want to join.

3. Click “Join game.”

4. Enter your card details to pay online. Payment must be made in order to join the game list. We do not accept cash payments.

5. After payment, your name will appear on the player list and you’ll receive a confirmation email with details and a receipt.

Click 'Leave game' to cancel your spot.

If your game gets cancelled because of weather or unforeseen circumstances, you will automatically be refunded in your Futpal wallet. In the event you'd like a refund for other reasons, please contact us at [email protected].

If you're unable to attend a game, please make sure to cancel your spot on the app at least 24 hours before the game starts to give someone else a chance to play. This will allow you to receive credits for a future game at no extra cost - the credits will be added to your Futpal wallet.

Late cancels will not be refunded.

Organizing a football game can be challenging, especially as expenses accumulate. Collecting payments in advance offers several benefits:

- It reduces the likelihood of no-shows, as players who have paid are more likely to attend, ensuring a higher quality game.

- It assists in covering necessary expenses such as venue reservation and equipment purchase (like balls and bibs).

Additionally, charging a fee acknowledges the organizer's effort in setting up the game. Organizers invest considerable time and energy to make sure the game runs smoothly, so their efforts deserve recognition and appreciation.

Important note for Game Organizers: A fee is charged for all online payments to cover the costs associated with our payment gateway (we use Stripe to ensure that all payments are processed securely).

If you notice a charge on your bank statement but you haven't been added to the list, there are two likely reasons:

1. Spot Taken by Another Player: It's possible that while you were attempting to add funds to your wallet, another player completed the same process and secured the last available spot in the game. If this is the case, your funds will be credited to your futpal wallet. Please make sure to contact us at [email protected] to ensure you receive your credits

2. Payment Blocked: To ensure the security of all transactions, our payment gateway (Stripe) requires additional information to verify your card, specifically the CVC and the card's registered ZIP code (postcode). If either detail doesn't match your card's registered information, the transaction will be blocked. Even though you've authorized the payment, your bank may temporarily hold the funds. Typically, they will release the funds back into your account within 1-2 hours since Futpal did not accept the payment.

If you're confident the details were correct but still encountered an issue, please contact us.

Using the Futpal wallet is a convenient way to manage your game payments and transactions. Here’s a brief guide on how to use it:

Accessing Your Wallet: Open the Futpal app and click on the game you would like to join.

Click 'Join game' to view your current balance.

Adding Funds: To add funds to your wallet, you may subscribe to Futpal's monthly plan for €35/month. This gives you access to unlimited credits - meaning you can go to any game on futpal, whenever you want.

Paying for Games: When signing up for a game, you can use the funds in your wallet to pay for the game fee. Simply select the 'Pay with wallet' option at checkout. You will still need to select one of your saved cards to ensure that the payment is made, however you card will not be charged as long as you select 'Pay with wallet'.

Refunds and Credits: If a game is canceled or you are eligible for a refund after leaving a game, the amount will be credited back to your wallet automatically.

The Futpal in-app wallet simplifies your game-related transactions, making it easier to manage your participation and finances directly through the app.